These SMS Terms apply only to Oracel LLC text message communications. They supplement our Website Terms of Use and Privacy Policy.
1. SMS program description
Oracel LLC may send SMS or MMS messages to customers, travelers, prospects, and service contacts who request assistance or consent to receive text messages. Messages may include reservation support, itinerary updates, appointment reminders, service confirmations, billing or payment reminders, customer care follow-ups, account notifications, and responses to inbound support requests.
Oracel may use Microsoft Teams SMS-enabled calling or messaging tools, approved communication providers, and related business systems to send, receive, route, and document these messages.
2. Consent to receive messages
By submitting your phone number to Oracel, contacting us by phone or web form, replying to a message, or otherwise asking us to communicate by text, you authorize Oracel LLC and its service providers to send SMS or MMS messages to the mobile number provided.
Consent is not a condition of purchase. If you provide a phone number for another person, you confirm that you are authorized to provide that number and consent for communications related to the requested service.
3. Message frequency, fees, and availability
Message frequency varies based on your requests, reservations, support activity, and account status. Message and data rates may apply according to your wireless carrier plan. Wireless carriers are not liable for delayed or undelivered messages.
SMS delivery is not guaranteed and may be affected by carrier filtering, network availability, incorrect numbers, roaming, device settings, or other technical conditions outside Oracel's control.
4. Opt-out instructions
You may opt out of Oracel text messages at any time by replying STOP to a message from us. After we receive your STOP request, we will send a confirmation message and stop sending SMS messages to that number, except where permitted or required by law.
You may also request removal by emailing support@oracel.com or calling 90418693175.
5. Help instructions
For help by text, reply HELP to a message from us. You may also contact Oracel support at support@oracel.com or 90418693175.
6. Privacy and data use
Oracel uses SMS information to provide requested services, respond to customer support needs, document service activity, improve operations, and comply with applicable requirements. We do not sell SMS opt-in consent or mobile phone numbers to third parties for their independent marketing.
Service providers may process message data only as needed to operate messaging, delivery, security, compliance, analytics, and customer support functions for Oracel. For more information, review our Privacy Policy.
7. Supported regions and eligibility
Oracel primarily supports customers in the United States, Canada, and Australia. Messaging availability may vary by country, carrier, number type, and local rules. You must be the account holder or have permission from the account holder for the mobile number you provide.
8. Changes to these SMS Terms
We may update these SMS Terms from time to time. Updates will be posted on this page with a revised effective date. Continued participation in the SMS program after an update means you accept the updated terms.
9. Contact
Questions about SMS communications may be sent to support@oracel.com or directed by phone to 90418693175.